Executive Summary

Vision 2029-Sector papers

The bifurcation of the state provides the new state of Andhra Pradesh the unique opportunity to put in place a sound governance model that is responsive to the needs and aspiration of its people and that will enable the creation of a conductive and enabling policy environment to achieve vision outcomes. The governance model for the state will encompass an inclusive regulatory and policy framework, robust, accountable and transparent institutions that provide quality service delivery, the creation of sustainable partnerships and the creation of a vibrant civil society.

Andhra Pradesh`s current national status:
Indicator AP’s Value Leading State
Number of government services made available online 43 Tamil Nadu (47) {2015}
E-TAAL 547,675,706 Gujarat (1,11,46,31,735) {2015}
Number of e-service-wise transactions 920,463 Gujarat (42,87,045) {2015}
Wireless tele-density (urban and rural) 79 Delhi (216.9) {2014}
Total internet subscribers per 100 population (urban and rural) 21.56% Delhi (80.3%) {2014}
Voter turn-out 74.47% Nagaland (87.8%) {2014}

Post the initiation of an elaborate plan of setting up 7 development missions, 5 inclusive campaigns and 5 infrastructure grids, the state is determined to provide a conducive and enabling policy environment and robust institutions and capacities to achieve the ambitious targets set forth in Vision 2029. The quality of governance is central to fighting factors responsible for sluggish productivity; these include absence of good quality social and economic infrastructure, rigid labour markets, weak financial markets, unproductive use of talent, lack of access to or poor quality of education, slow adoption of technologies and extremely low innovation rates. The Governance sector paper takes cognizance of the challenges the State faces in accelerating the aforementioned factors and provides various strategies to tackle the same. These strategies are divided along Policy and Institutional re-alignment, Capacity Building and ICT enabled solutions.

1. Policy, Legal and Administrative Framework

The government of Andhra Pradesh seeks to build a policy and legislative framework within which individuals, firms, and governments interact and have a strong bearing on competitiveness and growth. It influences investment decisions and the organization of production and plays a key role in the ways in which societies distribute the benefits and bear the costs of development strategies and policies. The current framework needs a revamping to accelerate vision driven reforms and investment targets. Policy, legal and administrative changes have been suggested in every sector of the state’s economy such as Industry and MSME, Infrastructure and Energy, Health, education, Skill Development, Urban Development, Public Finance, Human Development, Environment and Sustainability Mechanisms and Tourism.

2. Institutional and Organizational Framework

As per the AP Re-Organization Act, 2014, a number of organizations were split between the new and residual states. These organizations pertained to crucial areas of state planning, capacity building and training of officers, research and analysis, financial management, monitoring and evaluation of state schemes etc. Andhra Pradesh needs to establish new institutions that shall cater to its new and aspirational needs, given its ambitious targets of growth and development over the course of its Vision.

3. Technological Enablement and E-Governance

Even though Andhra Prdaesh has been a front runner in the country, with its e-initiatives, there are certain challenges it faces stemming from low e-literacy and mobile penetration. Substantial divide in wireless tele-density is recorded between rural (42%) and urban (162%) areas. Internet connectivity per 100 population (21.6% in 2015) is lower than other states such as Tamil Nadu and Maharashtra. Mobile penetration in the state is currently 78%, less than the same in Gujarat, Karnataka, Punjab, Tamil Nadu and Himachal Pradesh.

The Governance Sector Paper lays down strategic interventions in the 3 aforementioned areas benchmarking against the growth trajectories of economies like Malaysia, Singapore and Korea, with which individual and institutional service delivery capacities successfully transform an ambitious vision into reality within an ascertained time-frame.


1. Andhra Pradesh Public Service Delivery Guarantee Act

The first step in the process towards effective and efficient service delivery is to guarantee services to citizens and make service delivery a right for citizens thereby ensuring quality and time-bound service delivery. A dedicated and comprehensive institution for providing information and access to payment services similar to the Australian Model may be introduced in the state. This legislation should also set the mandate for crucial elements of service delivery such as e-services, grievance redressal, citizen charters amongst others

2. Andhra Pradesh Capacity Building and Administrative Training Institute

The Andhra Pradesh Capacity Building and Administrative Training Institute (AP CBATI) facilitate and enable government personnel to hone and imbibe the necessary administrative training required for day-to-day functioning and will also bring in newer organizational management components such as change management, developing leadership skills and enabling process standardization.

3. Centres of Excellence

Centres of Excellence (COE) based on a triple helix system of partnerships forged amongst the government, academia and industry hold huge innovation potential for Andhra Pradesh. The 10 Centres of Excellence proposed to be set up in the state are focused around Specialized Science and Technology, Innovation in New Technologies and Sustainable Living, and the Promotion of Economic Activities and Culture. These Centres will also serve as crucial tools in capacity building and training of personnel in the aforementioned fields. A formal regimented design of continuous resource creation, networking, collaboration, funding and evaluation will be undertaken in these Centres of Excellence to ensure their sustained and productive operation in the state.

4. Networking and Partnerships – Private Sector, International Development Organizations and Community

Business in the changed context of globalization is to be actively promoted by governments. Partaking in businesses that redefine the economic trajectory of states is a highly technical exercise involving multi-level and multi-sectoral analysis by specialized personal. Changes in the functioning of government are imperative for timely achievement of ambitious Vision targets. The state government has already partnered with the World Economic Forum, World Bank, JAICA and other such organizations to assess its level of competitiveness in the world. The Performance Management and Delivery Unit of the Government of Malaysia has also collaborated with GoAP to conduct intensive problem solving exercises called Labs for crucial state sectors such as Urban Development, Retail, Governance and Education

5. Capacity Building of Government Personnel

Cooperation, coordination and harmonization between depts. and aligning individual departments’ priorities with the e-Governance agenda is what the policy measures in this area look into. The paper proposes measures for standardization (in terms of the languages that services are provided in, or the interface of the application), and interoperability between depts./agencies by way of aligning business processes, information, and technical components. Institutional and capacity development by entrusting the line depts. with the responsibility of ensuring that employees have the pre-requisite technical skills is thus the need of the hour.

6. E-Governance and Public Service Delivery

  • The new state of AP needs a new, comprehensive IT and E-Gov Act/Rules addressing the mandatory electronic service delivery by all depts. in the local language including but not limited to online grievance redressal mechanisms, a centralized citizen database, paperless offices, implementing initiatives proposed under e-pragati, mobile governance and digital lockers for citizens. The legislation must also look at cyber security concerns, establishing security standards for both citizens and depts., establishing rules of engagement on social media, and using cloud computing/services.
  • The Andhra Pradesh State Enterprise Architecture (APSEA), ePragati, is the framework that the state govt. has adopted to map a 360-degree view of the citizen, in order to effectively target the right stakeholder/beneficiary for the right services. It is suggested that global best practices may be studied and implemented to add to the already existing game changing services offered under ePragati such as Certificate-Less Governance System, Unified Contract Centre (Dial AP), Mana Rashtram, Tele-Health and eEducation.
  • With over 95% of the state population already possessing an Aadhaar card, the paper endorses a seamless linkage of the JAM trinity for rolling out subsidies directly to the beneficiaries (via DBT, as is being done in case of cooking gas); alternative financial delivery mechanisms proposed include Mobile Money (to meet the last mile connectivity challenge) where the state would need to identify suitable operating models, and Post Offices to serve geographically isolated consumers.
  • Introduce IT cells in government departments with dedicated ICT teams managing them and develop E-Literacy Mission to include special ICT capacity building of government personnel


  • All government services to be made online with end-to-end automation, by 2029
  • Every habitation to have internet connectivity under the State Fiber Grid, by 2019
  • Jan Dhan – Aadhar – Mobile trinity to be used for all public service deliveries via Direct Benefit Transfers for seamless, leakage free subsidy transfers
  • 100% wireless tele-density for rural and urban areas to be achieved by 2029
  • All institutions and policies listed to achieve Vision 2029, to be operational and passed by 2019




The Governance Sector Paper lays down strategic interventions in the 3 aforementioned areas benchmarking against the growth trajectories of economies like Malaysia, Singapore and Korea, with which individual and institutional service delivery capacities successfully transform an ambitious vision into reality within an ascertained time-frame.