The bifurcation of the state provides the new state of Andhra Pradesh the unique opportunity to put in place a sound governance model that is responsive to the needs and aspiration of its people and that will enable the creation of a conducive and enabling policy environment to achieve vision outcomes. The governance model for the state will encompass an inclusive regulatory and policy framework, robust, accountable and transparent institutions that provide quality service delivery, the creation of sustainable partnerships and the creation of a vibrant civil society.
Post the initiation of an elaborate plan of setting up 7 development missions, 5 inclusive campaigns and 5 infrastructure grids, the state is determined to provide a conducive and enabling policy environment and robust institutions and capacities to achieve the ambitious targets set forth in Vision 2029. The Governance sector paper takes cognizance of the challenges the State faces and provides various strategies, firstly for Policy, Legal and Administrative framework, that looks into building a policy and legislative framework within which individuals, firms, and governments will interact that has a strong bearing on competitiveness and growth; secondly, for the realignment of Institutions and Organizational Framework that looks into establishing new institutions pertaining to crucial areas of state planning, capacity building and training of officers, research and analysis, financial management, monitoring and evaluation of state schemes etc. to cater to the state’s new Aspirational needs post-bifurcation; and thirdly, for Technological Enablement and e-Governance, addressing the challenges posed by low e-literacy and mobile penetration rates.
The Governance Sector Paper lays down strategic interventions in the 3 aforementioned areas benchmarking against the growth trajectories of economies like Malaysia, Singapore and Korea, with which individual and institutional service delivery capacities successfully transform an ambitious vision into reality within an ascertained time-frame. These strategies include (but are not limited to) the Andhra Pradesh Service Delivery Guarantee Act which should set the mandate for crucial elements of service delivery such as e-services, grievance redressal, citizen charters amongst others, and the setting up of the Andhra Pradesh Capacity Building and Administrative Training Institute (AP CBATI) to facilitate and enable government personnel to undertake the necessary administrative training required for day-to-day functioning and will also bring in newer organizational management components such as change management, developing leadership skills and enabling process standardization. In addition to these, the paper also recommends the setting up of 10 Centres of Excellence (COE) based on a triple helix system of partnerships forged amongst the government, academia and industry hold huge innovation potential for Andhra Pradesh focused around Specialized Science and Technology, Innovation in New Technologies and Sustainable Living, and the Promotion of Economic Activities and Culture.
For Andhra Pradesh to become and remain a front-runner in delivering public services and e-governance, the paper argues for the need for a comprehensive IT and E-Gov Act/Rules addressing the mandatory electronic service delivery by all depts. in the local language including but not limited to online grievance redressal mechanisms, a centralized citizen database, paperless offices, implementing inititatives proposed under e-pragati, mobile governance and digital lockers for citizens. The Andhra Pradesh State Enterprise Architecture (APSEA), ePragati, is the framework that the state govt. has adopted to map a 360-degree view of the citizen, in order to effectively target the right stakeholder/beneficiary for the right services. The paper also endorses a seamless linkage of the JAM trinity for rolling out subsidies directly to the beneficiaries (via DBT, as is being done in case of cooking gas); alternative financial delivery mechanisms proposed include Mobile Money (to meet the last mile connectivity challenge) where the state would need to identify suitable operating models, and Post Offices to serve geographically isolated consumers.