The bifurcation of the state provided the new state of Andhra Pradesh the unique opportunity to put in place a sound governance model that is responsive to the needs and aspiration of its people and that will enable the creation of a conducive and enabling policy environment to achieve vision outcomes. The governance model for the state encompasses an inclusive regulatory and policy framework, robust, accountable and transparent institutions that provide quality service delivery, the creation of sustainable partnerships and the creation of a vibrant civil society.

To this effect, the administration has been actively involved in re-structuring its internal working as well as setting up new standards, institutions and partnerships, aligned with its development vision as well as the UN Sustainable Development mandate, in the following manner:

1.Public Finance

The state government has made its budget more outcome-based and replaced the usual classifications of capital and non-capital expenditures with simple capital and revenue expenditures.

2.Public Service Delivery

  • The Government of Andhra Pradesh aims to bring all public services online and accessible for citizens via service centers, desktop and mobile interfaces. Currently there are a total of 300 services being offered in MeeSeva centers, 162 service services being offered on the MeeSeva online portal and only 44 services being offered on mobile.
  • ‘People First’- a mega call center- as mentioned in the Vision 2029 plan of action, has been set up with a toll-free number to take citizen feedback on government schemes and programs. The Command and Coordination center, also proposed in the Vision document, has been set up in Vijayawada to continuously monitor the status of traffic, law and order on the streets of the city. This service needs to be further extended to other cities and towns of the state.

3. IT Infrastructure

  • The e-pragathi architecture, which is the first Enterprise Resource Planning system developed by any state government in India, has completed the design phase and entered its execution phase.
  • The Land Hub and People Hub databases to facilitate data availability and verification with all state departments and to enhance citizen experience have been developed to be integrated into the e-pragathi architecture.
  • To digitize processes and communication across departments and levels, an e-office system has been institutionalized in all state departments with e-sign or digital signature authentication feature.
  • The Fiber Grid project, which aims to provide last mile internet, television and telephone connectivity to all villages households has begun implementation. However, only 26% of the villages [3370 villages and 2543 households] have been covered till March 31st 2017. The target for 2017-18 is 9550 villages and 35 lakh households.

4.Capacity Building

An official GO has been passed by the state government to make IT skills mandatory for all state government staff during selection into service.

5.Law and Order

Crime rate has increased by 3% and Andhra Pradesh currently holds the 12th position amongst state wise crime rates in the country. The highest number of crimes are reported on property matters, next highest is road accidents and the third highest concerns women’s safety.

6. Networking/Partnerships

The Government of Andhra Pradesh has forged numerous global partnerships in areas of business, education, R&D, healthcare etc.

  • There is a long-standing partnership with the World Economic Forum (WEF) for knowledge sharing and assessment of the competitiveness of the state using the WEF methodology.
  • It has forged a fruitful partnership with the Government of Malaysia, particularly with the Performance Management and Delivery Unit (PEMANDU), Malaysia.
  • Andhra Pradesh regularly hosts partnership summits, in collaboration the Confederation of Indian Industry (CII). The Summit has established itself as an ideal ground for networking and sharing of ideas among stakeholders on the best strategies and policies for business opportunities across the state.

7.Digital Literacy

With the ultimate objective of cashless economy, the Government of Andhra Pradesh initiated an extensive digital financial literacy campaign to educate entire population of the State, on cash less digital financial transactions using mobile and internet. Individuals like unemployed youth, students, SHG members or other persons were recognized as trainers and given an incentive of Rs. 15 for first time introduction of an individual / vendor to digital transaction and paid Rs. 20 for minimum 5 transactions carried out by the individual / vendor introduced.

To promote the culture of cashless transacting, it was also decided to reward the villages / groups of villagers wherein each household / business establishment has at least one bank account and at least one person who is digitally literate for carrying out digital cashless transactions.

8.CM Core Dashboard

CORE (CM Office Real-time Executive) Dashboard, an initiative of Government of Andhra Pradesh is a visual display of the department performance information arranged in a single frame so that it can be monitored effectively by Honb’le Chief Minister at a glance.

33 State Government Departments are integrated in the CORE Dashboard. Various key statistics of concerned departments are published in the CORE Dashboard, which may provide key insights of Department activities, and status of meeting targets.