Real-time Outcome Monitoring System (ROMS)

click here to open ROMS website Report

The government of Andhra Pradesh has shared its vision of becoming a happier, more inclusive, responsive, globally competitive and innovation-driven society by working to structurally transform it. This vision is supported by its pursuit of sustained double-digit economic growth, with its sights set on becoming one of the three best states in India by 2022, the best state by 2029 and a leading global investment destination by 2050.

In a first of its kind approach, the state has provided to its people 10 assurances at the village level via Samaj Vikasam and 15 securities at the family level via Kutumba Vikasam that are aimed at improving the quality of life, satisfaction and happiness of its people. Parallelly, the state government has also pioneered the adoption of 2030 Agenda for Sustainable Development Goals adopted by world in January 2015, which includes achieving 169 targets under the 17 Sustainable Development Goals.

However, with this massive an ambition and intent, the state realized the need for a singular comprehensive framework to ensure delivery of its promises and accomplishment of its goals. It needed a mechanism by which it can judge the design, model and delivery of its existing schemes, programs and activities. While multiple strategies were being rolled out into implementation, the state felt the need of a singular instrument that can be used to judge their efficacy on the ground and their usefulness towards achieving the Goal. The ambition seemed to be an implausible dream unless a focused and organized approach was taken towards regularly reviewing, amending and remolding the plans and implementation of the various strategies being executed by the government.

The government of Andhra Pradesh has therefore instituted a first of its kind and unique performance management system integrating a performance measurement system with a perception monitoring system to monitor, review and effectively manage its efforts towards achieving its identified long term and short-term goals.

This performance management system spans all 29 secretariat departments of the State government on parameters that focus on the outcomes achieved along with the activities performed to achieve them, across the 13 districts in the State. This framework brings together all components required for successful accomplishment of the Vision 2029 and United Nations SDG 2030 targets. It maps the identified goals to the strategies and activities taken up by the various department such that gaps in execution may be identified. To further the process, the framework assigns all activities being executed to measurable and reliable indicators such that progress on activities, and consequently on goals, may be assessed by the State at regular intervals. The established framework and its underlying processes have engendered the understanding of performance to shift from inputs to outcomes and achievements in the government, leading to an independent and objective data driven decision-making processes.

Parallel to this, the Real Time Governance department also runs a perception monitoring system to collect and analyze feedback from all beneficiaries of schemes and services in the state. The objective is to compliment the performance data with citizen feedback in order to understand the precise cause of concern in processes under service delivery.

The State government has also collaborated with globally reputed organizations to enhance the state’s capacity to deliver on its promises and to ensure unbiased feedback and continuous improvement of the system.

The attached brochure gives its readers an insight into how this system was built in the state government, its features, functionalities and its impact.